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Return & Refund Policy

We understand each situation is unique; Please contact us with any questions or issues.

RETURNS:

Our return policy is valid for 7 days after delivery date.  If 7 days have gone by since your purchase delivery, unfortunately, we can’t initiate a return or refund. 

To be eligible for a return, your item must meet the following criteria: 1. Unused and in new condition.  2. It must also be in the original packaging. 3. Provide receipt of purchase along with return shipment.  4. Policy deadline must be met.  5. You must contact TCCC for a Return Authorization Number (RA#). 6.  Your return must be postmarked within 7 days of receiving a valid RA#.

Any deviation from these criteria will cause your return/refund to be denied.

Several types of goods are exempt from being returned. These products include any downloaded items, fragrance items (including, but not limited to candles, smelly jellies, melts, soaps, and sprays),  and any customized (made-to-order) product.

 

SALE ITEMS:

Only regular priced items may be refunded, unfortunately sale items absolutely cannot be refunded.

EXCHANGES:

(if applicable) Products are not available to exchange.  However, we know that each situation is unique.  If your returned item would be eligible for an exchange, we will contact you regarding this possible option.   If this situation would apply, only like items will be exchanged.

DAMAGES:

All of our packages are insured.
To file a damage claim with USPS, click here.
To file a damage claim with FedEx, click here.

If your shipment is damaged in transit you also agree to contact TCCC within 1-2 business days of delivery date. You also agree to save all packaging materials and product. You further agree not to cancel or contest payment or deduct from any invoice any amount due to TCCC as a result of a damage claim. The carrier will conduct an investigation for the damage claim. If you filed the claim, they will contact you once the investigation is concluded to resolve the issue if you filed the claim.  If we filed the claim on your behalf, we will be in contact after the investigation has been concluded.

 

 

For all returns, contact us to receive your RA#.

After receiving a valid RA#, please return your order to: [ Trough Creek Candle Co 17958 Cooks Rd. Cassville, Pa 16623 ].



You are solely responsible for paying return shipping costs.  Shipping insurance and tracking numbers are required for return shipments; if these are not included we reserve the right to automatically deny any refund.  (We recommend using USPS Priority as these are included.)  If insurance is not purchased and item is damaged in return transit, refund will be denied.  Tracking numbers are required for insurance purposes.   All shipping costs are non-refundable.  Refunds will be for the order or item purchase price only.

A Refund or Reason for Denial will be issued within 1 Open Business Day after inspection of received returned item(s).  Due to different shipping options available for return shipments and bank or credit card processing times, actual refund receipt times will vary. 

PARTIAL REFUNDS: (if applicable)

There are certain situations where only partial refunds are granted: (if applicable)
Any sealed package that has been opened.
Any item not in its original condition, damaged or missing parts.
Any item that is returned more than 14 days after delivery.

REFUND PAYMENT: (if applicable)

Once your return is received and inspected, we will send you an email with 1-2 days to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.  
If an exchange was requested, then you will receive notification of the new shipment.