Cart 0

Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.  No personal information is included with this.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

If you sign up for our newsletter, you will receive our emails.  Otherwise, we do not send out emails other than those pertaining to your order.  We personally do not like being spammed, so we only send pertinent emails. 

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting your personal information (name, address, phone number, etc.) and using it for that specific reason only.
We never ask for any other personal information, other than that required for your order or if you sign up for our newsletter.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent* for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at unsubscribe@troughcreekcandleco.com with "Withdrawl Contact Consent" as the email subject line.
*Production progress email and pertinent email directly related to orders are not included when withdrawing consent.  You will always receive these.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service and action is required. Otherwise, we never share personal informationWe NEVER sell any information.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then our credit card processor (Stripe) temporarily stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - COOKIE POLICY

By using our website, you are consenting that cookies may be placed on your computer or internet-enabled device.

Cookies Policy:

The cookie-related information we store is not and cannot be used to identify you personally.  All pattern data is fully under our control. These cookies are not used for any purpose other than those described here.  Our cookies are separate from cookies used by Google, Pinterest, etc. Please see Section 6 Third Party Services for more information about third party cookies.

 

What are Cookies?

A cookie is information in a small file that EFYHD saves on your computer or mobile device when you visit us.  It enables us to remember your actions and preferences such as staying logged in, display preferences, loading pages faster, and keeping items in you cart. This way you don’t have to keep re-entering or re-loading them whenever you come back or when browsing from one page to another.  We use four basic types cookies on EFYHD, which includes necessary, functional, performance, and targeting cookies.  Allowing these cookies will provide you with a better browsing experience. You can delete or block these cookies from your browser. However, while they are not strictly necessary for the website to function, if they are blocked or disabled some features of EFYHD may not work.

What Types of Cookies Do We Use?

Some cookies are necessary cookies for you to be able to browse our website, use its features, add items to your cart, access secure areas, and make purchases to name a just few. The use of these cookies is essential for the website to work. These cookies do not save personal information. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages such as when making a purchase. When a user completes their information or leaves our site, these cookies are deleted.  If these cookies are blocked, our site will not work as intended.

We also use functional cookies to remember choices you’ve made or information you’ve provided, such as whether you are logged into your account, your name to be displayed if logged in, or display prefrences. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session to allow users to authenticate and login to their account. The functional cookies we use include, but are not limited to:

  • User-centric security cookies detect authentication abuses for a limited persistent duration, such as repeated failed login attempts. These cookies are set for the specific task of increasing the security and alerting us of these attempts.
  • Multimedia content player Session cookies (Flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
  • Session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
  • Persistent cookies are used to store a user’s preference regarding a service across EFYHD web pages.

EFYHD is committed to enhancing user experience and we use many tools to help us improve our website. To achieve this, we use performance cookies to collect information about how and how often EFYHD is used. These cookies gather information for statistical purposes only and do not gather any personally identifying information. These cookies are not strictly necessary for the use of our website, but EFYHD may not work as intended if they are blocked or disabled.
The performance cookies we use include:

  • EFYHD analytics cookies - We use these cookies to estimate the number of our unique visitors, pages that have been visited, to improve our website, and determine how a visitor found our website. These cookies are not used to target you with online marketing. We use these cookies to learn how our website is performing and make relevant improvements to improve your browsing experience.
  • We do use Third Party cookies as noted in Section 6 Third Party Services

Targeting cookies are used to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. At this time we do not use third-party advertising cookies, however Google does. Please see Section 6 Third Party Services Regarding Google for more information.

Social plug-in tracking cookies are used by many social networks that have “social plug-in modules”. We do use social modules on EFYHD to provide services that have been considered as “explicitly requested” by our users. Some third-party social plug-in tracking cookies are used for things like behavioural advertising, analytics, and/or market research. By using our website, you are giving your consent. These cookies can be disabled by visiting their website and viewing their cookie and privacy policies.
See Regarding Google and Pinterest below for their opt out options.

 

 

SECTION 6 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Regarding Google Analytics:

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of a website, to prepare reports on its activities, and share them with other Google services.
Google may use the data collected to contextualize and personalize the ads of its own advertising network.  Google uses it's own cookies/data.  Our cookies are separate from Google.

Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google's privacy policy here.

If you would like to opt out of Google Analytics Advertising Features, please use Google Analytics' currently available opt-outs.


Regarding Pinterest Tags:


We use the 'Pinterest Tag' on EFYHD. The Pinterest tag is a piece of JavaScript code on our website to track conversions and build and optimize audiences.  No personal information is stored.
You can opt out of the Pinterest Tag either by through your browser's Do Not Track feature or your Pinterest personalization settings



Links
When you click on links on our store, they may direct you away from our site. (We keep outside links to a bare minimum.) We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 7 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Especially For You Home Decor is protected using SSL for the entire site.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 8 - AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at cs@troughcreekcandleco.com.